Utilities Market Research: DJS Research Ltd
DJS Research Ltd is a UK independent market research agency that operates within the utilities sector, having undertaken a number of qualitative and quantitative research projects for water and energy clients. The projects we have conducted have centered around:
-Customer Satisfaction And The Customer Experience
-Acquisition And Retention
-Branding
-Communications
-The Debt Problem
DJS Research Ltd is led by five Research Directors who carry out all elements of the research process from start to finish. One of our Directors, Ali Sims, has carried out research within the utility sector for the last 13 years.
We are members of the Market Research Society (The main industry association within the UK), AIMRI, ESOMAR and BIG, which means all of our utilities research projects conform to their quality standards. We are also registered with the data protection act.
The company prides itself on providing the same quality as a full service Market Research Agency but at affordable and value for money rates. For further information about DJS Research Ltd and to see how we are different from other utility market research agencies, please click here: or if you would like specific further information about our offer, including specific case studies, please click here.
If you are looking for advice or help with a utility market research project, please contact us through our on-line web form, which can be found here or phone the company on: +44 (0)1663-767857
Further Information About Our Offer
The types of projects that we have conducted in the Utilities Market Research Sector have included the following:
Energy Retail (B2C + B2B)
- Customer Satisfaction
- Customer Needs
- Customer Loyalty
- Branding
- Customer Acquisition; Customer Journey
- Lost Customer Research
- Communications
- Call Centre
- Key Accounts
Energy Networks (B2C + B2B)
- Customer Experience
- Vulnerable Customer Research
- Multiple Interruptions + Excavations
- Call Centre
Connections (B2C + B2B)
- Customer Satisfaction
- Multi-Utility Connections
- Research With Housing Planners, Developers And Architects
Metering
- Customer Satisfaction
- Employee
Water
- Customer Satisfaction
- Branding
- Mains Rehabilitation
- Communications
- Key Accounts
- The Debt Problem
We are able to adopt a number of Utility Market Research methods to meet the requirements of your project. In other utilities projects, we have previously used depth-interviews, focus groups, street interviews, telephone interviews, online surveys and desk research. However, each project is treated as a unique one, we don’t sell ‘any off the shelf’ products. Clients agree we are quick to understand the issues and to provide actionable results:
"From the initial proposal, which demonstrated an understanding of our company's background, through the research with sensitive customers to the final presentation, the service given by DJS was of the highest standard".
United Utilities
For more detailed information about DJS Research Ltd and the Utility Market research services that we offer, please click here.
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